Return & Replacement Policy
Effective Date: July 2026
At NetServe IT Solutions Private Limited, customer satisfaction is our priority. We supply enterprise IT hardware, including servers, storage, networking equipment, refurbished IT products, and related solutions. Please read our Return & Replacement Policy carefully before placing an order.
1. Eligibility for Returns
A return request will be accepted only under the following circumstances:
- Product received is physically damaged during transit.
- Wrong product has been delivered.
- Product is Dead on Arrival (DOA).
- Product has a verified manufacturing defect.
- Product does not match the confirmed purchase order.
Customers must notify NetServe IT Solutions within 48 hours of delivery by emailing us with photographs, a detailed description of the issue, and the invoice copy.
2. Non-Returnable Products
Returns will not be accepted for:
- Products purchased under special pricing, clearance, or bulk orders.
- Customized or configured servers and networking equipment.
- Software licenses or digital products.
- Products damaged due to misuse, mishandling, improper installation, power surges, liquid damage, fire, or unauthorized repair.
- Products returned without original packaging, accessories, or serial number labels.
- Products returned after the applicable return period.
3. Refurbished Products
All refurbished servers, storage, and networking equipment supplied by NetServe IT Solutions undergo comprehensive testing and quality checks before dispatch.
Minor cosmetic signs of previous use may be present and do not affect product performance. Such cosmetic wear is normal for refurbished equipment and is not considered a valid reason for return or replacement.
4. Return Authorization (RMA)
Before returning any product, customers must obtain a Return Merchandise Authorization (RMA) from NetServe IT Solutions.
Returns sent without prior authorization may not be accepted.
5. Inspection & Replacement Process
All returned products will be inspected by our technical support team.
If the reported issue is verified and covered under this policy, NetServe IT Solutions will provide a replacement unit of the same model or an equivalent model with similar or higher specifications (subject to availability).
Replacement will be processed after the defective product has been received, inspected, and approved by our technical team.
6. Replacement Policy
At NetServe IT Solutions, our primary resolution for eligible returns is replacement.
We do not generally offer refunds for enterprise IT hardware. Instead, eligible products will be replaced with:
- The same model (subject to availability), or
- An equivalent model with equal or higher specifications.
If the exact product is unavailable, NetServe IT Solutions reserves the right to provide an equivalent or upgraded replacement at no additional cost.
Replacement units are fully tested before dispatch to ensure quality and performance.
7. Warranty Claims
Products covered under warranty will be repaired or replaced in accordance with the applicable warranty terms.
The warranty does not cover:
- Physical damage
- Electrical surges or voltage fluctuations
- Fire or water damage
- Improper installation or handling
- Unauthorized modifications or repairs
- Damage caused by third-party accessories
8. Return Shipping
Customers are responsible for securely packing returned products.
If the return is due to a verified manufacturing defect, DOA, transit damage, or an incorrect product supplied by NetServe IT Solutions, the return shipping cost will be borne by NetServe IT Solutions.
9. Enterprise & Bulk Orders
Enterprise, government, educational institution, corporate, and bulk procurement orders may be subject to separate contractual return and replacement terms as agreed in the purchase order or quotation.
10. Contact Us
NetServe IT Solutions Private Limited
📧 Email: rakesh@netserveit.in
🌐 Website: www.netserveit.in
Sales Team
- Rakesh Yadav: +91 98737 42629
- Mukesh Kumar: +91 98991 64651
- Ruchi Gupta: +91 99888 81791